Coaching practices for Where to Intervene in a System

Describe almost anything you are working through and IX Coach finds the practices whose real-world fit is closest. For Where to Intervene in a System, these are the strongest matches in the current practice library.

Does this sound like the set of challenges you might be facing?

  • I jump straight to the obvious fix
  • I keep pouring effort straight at the spot where the problem shows up, grinding away for results that barely budge
  • Everyone here is succeeding brilliantly at exactly the thing that produces the problem I’m trying to stop
  • The same bad behavior keeps repeating because whoever’s deciding never sees the cost of it land
  • I’m forever fiddling with the surface

Practices that may help

  1. Rank intervention options by structural depth before choosing
    Before deciding where to intervene, map the options from "change a number" to "change the paradigm."
    Leverage Points
  2. Find the high-leverage intervention point
    Look for the structural change that produces large effects for small effort.
    Systems Thinking
  3. Change what the system is optimizing for
    If the goal of the system produces the behavior you want to change, change the goal.
    Leverage Points
  4. Leverage Points
    Leverage points are places in a system where a small change can produce large shifts in behavior. Donella Meadows ranked them by structural depth in her widely cited 1999 paper: numbers and parameters are low-leverage; feedback loops, goals, and the rules of the system are medium-leverage; and the paradigm from which the system arises is highest-leverage of all. The counterintuitive finding is that people’s intuition about leverage is often backwards.
  5. Change who gets what information when
    Information missing from a feedback loop is often more fixable and more powerful than adding resources.
    Leverage Points
  6. Identify high-leverage points rather than effort-intensive low-leverage ones
    Most productivity interventions target low-leverage points; find the structural places where small changes have large effects.
    Systems Thinking for Personal Productivity
  7. Strengthen corrective loops and weaken runaway ones
    Find the balancing loop that should be correcting the problem — and ask why it is too weak.
    Leverage Points
  8. Account for delays between action and effect
    Identify where the time lag is between cause and consequence before you diagnose a problem.
    Systems Thinking
  9. Choose the intervention points with the most leverage
    From the full chain, select two or three links where a different action would have diverted the sequence.
    Behavioral Chain Analysis: The DBT Method for Understanding Problem Behaviors
  10. Identify and challenge the paradigm the system rests on
    Locate the shared belief about how things work that makes the current system seem natural — and question it.
    Leverage Points

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