Frequently asked questions about IX Coach

Questions and answers

What is IX Coach?

IX Coach is an AI-powered coaching platform that provides personalized guidance for personal growth, goal achievement, and self-improvement. Our AI coaches use evidence-based coaching methodologies to help you clarify your goals, overcome obstacles, and make meaningful progress in your life.

How does AI coaching work?

IX Coach uses advanced AI technology trained on proven coaching methodologies. When you start a session, you can discuss your goals, challenges, or areas where you want to grow. The AI coach asks thoughtful questions, provides insights, and helps you develop actionable plans. Each conversation builds on previous sessions to provide increasingly personalized guidance.

Is IX Coach free to use?

IX Coach offers a free tier that includes access to AI coaching sessions with usage limits. Premium subscriptions provide unlimited coaching sessions, advanced features like memory and goal tracking, and access to specialized AI coaches for different areas of life.

Do I need to create an account?

While you can explore IX Coach without an account, creating a free account allows the AI to remember your conversations, track your progress, and provide more personalized coaching over time. Your data is private and secure.

What coaching methods does IX Coach use?

IX Coach incorporates multiple evidence-based coaching approaches including cognitive behavioral techniques, solution-focused coaching, motivational interviewing, and positive psychology principles. You can explore different coaching methods and find the approach that works best for you.

Can IX Coach help with goal setting?

Yes! Goal setting is one of our core features. IX Coach helps you define clear, meaningful goals, break them down into actionable steps, and track your progress over time. The AI provides accountability support and helps you adjust your approach when needed.

Does IX Coach remember my previous conversations?

Yes, for registered users. IX Coach maintains conversation history and uses insights from previous sessions to provide more personalized and contextual coaching. You can view past sessions, track patterns, and see your growth over time.

Are there specialized AI coaches for different topics?

Yes, IX Coach offers specialized AI coaches trained for specific areas including career development, relationships, health and wellness, creativity, productivity, and more. You can choose the coach that best fits your current needs or switch between them.

Is my coaching data private?

Your privacy matters to us. Your conversations are encrypted and we never share or sell your data to third parties. Our founder may review sessions to improve coaching quality, but this is internal only. For complete privacy, enable Blackout Mode — then even we cannot read your sessions. See our Privacy Policy for full details.

Can I delete my data?

Yes, you have full control over your data. You can delete individual conversations or request complete account deletion at any time. We honor all deletion requests and remove your data from our systems.

Who can see my conversations?

Your conversations are visible to you and, internally, may be reviewed by our founder for quality improvement, debugging, or if you report an account concern. We do not share conversations externally. Want complete privacy? Enable Blackout Mode in settings — your sessions become fully encrypted and unreadable by anyone at IX Coach.

Is IX Coach a replacement for therapy?

No. IX Coach is a coaching tool designed for personal growth and goal achievement, not a mental health treatment service. If you are experiencing mental health challenges, crisis, or trauma, please seek support from a licensed mental health professional. IX Coach can complement therapy but should not replace professional mental health care.

What is the difference between coaching and therapy?

Coaching focuses on present and future goals, helping you move from where you are to where you want to be. Therapy typically addresses past experiences, mental health conditions, and emotional healing. Both are valuable, and many people benefit from both. IX Coach provides coaching support for personal development and goal achievement.

When should I seek professional help instead?

If you are experiencing symptoms of depression, anxiety, or other mental health conditions, thoughts of self-harm, trauma, or crisis situations, please reach out to a licensed mental health professional or crisis helpline. IX Coach is designed for personal growth coaching, not mental health treatment.

How do I upgrade my account?

You can upgrade to a premium subscription from your account settings or when you reach the limits of the free tier. We offer monthly and annual subscription options. Annual subscriptions provide significant savings.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time from your account settings. Your premium access continues until the end of your current billing period. You can still access your conversation history and use the free tier after cancellation.

Do you offer refunds?

We offer refunds on a case-by-case basis. If you are not satisfied with IX Coach, please contact our support team within 14 days of your purchase and we will work with you to resolve any issues.

How does the referral program work?

Our referral program lets you earn rewards by sharing IX Coach with others. When someone signs up using your unique referral link and subscribes, you earn a percentage of their subscription as recurring income. The more people who benefit from IX Coach through your referrals, the more you earn.

How much can I earn from referrals?

Referral rewards range from 15% to 70% of subscription fees, depending on our current growth targets. This is recurring income - you earn each month your referrals remain subscribed. Visit your referral dashboard for current rates and to track your earnings.