Rephrase the problem as a "How might we…?" question
Convert a problem statement into a question that invites solutions without prescribing them.
Why it works
"How might we…?" does three things simultaneously: "how" signals solvability, "might" opens multiple possibilities without committing to one, and "we" activates collaborative rather than defensive thinking. The phrasing holds the problem open just long enough for diverse solution paths to emerge before any one path is locked in. This is a core move in IDEO and Stanford d.school design-thinking practice.
How to do it
- Take your current problem statement ("Our users can’t find the feature").
- Prefix it with "How might we…?" and adjust for natural language.
- Check that the question is neither too narrow (implies one solution) nor too broad (implies no action).
- Generate at least five distinct answers before evaluating any.
Evidence
The "How might we?" framing is established design-thinking practice, documented in Stanford d.school and IDEO curricula. Experimental evidence for this specific phrasing over other open questions is limited; the broader literature on question framing and divergent thinking supports the mechanism. (mechanistic)
Practitioner consensus is strong; controlled studies comparing "HMW" to other open framings specifically are sparse.
Common mistake
Making the question so broad ("How might we improve the world?") that no actionable next step exists, or so narrow ("How might we add a blue button?") that it hides the real solution space.
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More practices for Problem Reframing: Solving the Right Problem First
- Climb the why–why ladder
Ask "why is this a problem?" repeatedly to reveal the higher-level goal your current framing may be missing.
- Reverse the problem to break fixation
Ask the opposite question ("How could we make this worse?") to escape the constraints of the original framing.
- Map who actually owns the problem
Identify whose problem it truly is before investing in a solution — the framing often changes when you name the real owner.
- Import a frame from a different domain
Describe your problem as if it were a challenge in an unrelated field, then steal the solutions from that field.
- Audit which constraints are real and which are assumed
List every constraint you’re working under, then test each one for whether it is actually fixed.
- Change the metric you’re optimizing
Shift which outcome you measure and the problem often dissolves or transforms entirely.
Related concepts
- TRIZ: Systematic Invention and the Logic of Contradictions
Contradiction mapping, inventive principles, and why the best solutions eliminate trade-offs rather than manage them
- Constraint Relaxation: Escaping the Walls You Built Yourself
How over-constrained thinking blocks insight, and what to do about it
- Osborn’s Brainstorming Rules, Made Practical
The original four rules, the mechanisms behind them, and what the research actually shows