Assess readiness task by task, not person by person
Rate competence and commitment for the specific task in front of them, not the person overall.
Why it works
The same person can be highly capable at one task and a novice at another, so a fixed judgment of "strong" or "weak" misleads. Assessing readiness — ability plus willingness — per task lets you calibrate support to the real gap instead of a stereotype, which is the part of the model with the most face validity.
How to do it
- For the task at hand, rate the person’s competence (skill/experience) and commitment (confidence/motivation).
- Notice that the same person may land differently across two different tasks.
- Re-assess as they gain experience — readiness is a moving target.
Evidence
The general principle that capability is task-specific is well established in skill and expertise research. The model’s specific four-level "readiness" taxonomy, however, is a practitioner construct without strong psychometric validation. (mechanistic)
Task-specific skill is real; the discrete four-stage readiness scale is a heuristic, not a validated measurement instrument.
Sources
- Hersey & Blanchard, Management of Organizational Behavior (readiness/development levels)
Common mistake
Labeling a person globally ("they’re a self-starter") and then under- or over-supporting them on a task that doesn’t match that label.
Practice this with IX Coach
7 days free, then $40/month (~$1.30/day).
More practices for Situational Leadership, Made Practical
- Directing — high direction for the eager novice
With someone new and keen but unskilled, give clear, specific instruction and tight structure.
- Coaching — high direction and high support for the disillusioned learner
When early enthusiasm dips but skill is still forming, combine clear guidance with active encouragement.
- Supporting — step back on direction, stay high on support
For the capable-but-cautious performer, lighten the instructions and bolster their confidence.
- Delegating — hand over both direction and decision
With a skilled, committed performer, give the goal and the authority, then get out of the way.
- Build the flexibility to switch styles
The skill the model actually demands is style range — most leaders overuse one default.