Use Collaborating when the relationship and the solution both matter
Collaborating — high assertive, high cooperative — finds a solution that genuinely works for both parties, but it takes time.
Why it works
Collaboration requires both parties to put their underlying needs on the table and work toward an integrative solution — one that satisfies both sets of needs rather than splitting the difference. It works because it addresses the actual interests behind stated positions, not just the positions themselves. The cost is time and psychological safety — both parties must be willing to be honest about what they actually need, which is only possible when the relationship can sustain that honesty.
How to do it
- Before the conversation, ask: what is my underlying need here, beneath my stated position? What might theirs be?
- Open by naming the shared interest: "I want us both to walk away with something that actually works."
- Explore options that weren’t in either opening position — the integrative solution is usually not either/or.
Evidence
Interest-based negotiation research (Fisher & Ury, Getting to Yes) demonstrates that surfacing underlying interests and searching for integrative solutions produces more durable agreements than positional bargaining. (observational)
Collaboration requires mutual good faith and sufficient time; in adversarial or power-imbalanced situations, Collaborating can be exploited by a Competing counterpart.
Sources
- Fisher, R. & Ury, W. (1981). Getting to Yes: Negotiating Agreement Without Giving In. Penguin.
Common mistake
Calling a meeting "collaborative" while actually committed to a predetermined outcome — pseudo-collaboration burns trust faster than honest Competing would.
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More practices for The Thomas–Kilmann Conflict Mode Instrument (TKI)
- Identify your default conflict mode
Before you can choose a mode, you have to know which one you use automatically.
- Use Competing when speed or safety matters more than buy-in
Competing — high assertive, low cooperative — is appropriate when the decision is urgent, high-stakes, and not open for debate.
- Use Avoiding strategically, not reflexively
Avoiding has a real place — but only when the issue is trivial, the timing is wrong, or cooling down is necessary.
- Use Compromising — but know its hidden cost
Compromise splits the difference; it’s fast, but both parties lose something and neither is fully satisfied.
- Accommodate relationships — but not at the cost of important interests
Accommodating is appropriate when you were wrong, the issue is trivial, or preserving the relationship outweighs your stake in the outcome.
- Recognize when to shift modes mid-conflict
The mode that’s right at the start of a conversation may not be right ten minutes in.
Related concepts
- Crucial Conversations, Made Practical
Safety, mutual purpose, STATE, and the stories that drive us
- Difficult Conversations, Made Practical
The three conversations, the learning stance, and an honest read on the evidence
- Nonviolent Communication (NVC), Made Practical
The four components, the mechanisms behind them, and an honest read on the evidence