Coaching practices for Credible Feedback
Describe almost anything you are working through and IX Coach finds the practices whose real-world fit is closest. For Credible Feedback, these are the strongest matches in the current practice library.
Does this sound like the set of challenges you might be facing?
- My feedback conversations end with the person nodding and saying "yeah, makes sense, got it"
- No matter how carefully I word it, my feedback seems to land as me sitting in judgment over them from above
- I deliver my feedback as a finished verdict and then the other person just sits there closed off
- When someone does something genuinely great I just toss off a "nice work" and move on, and it barely registers
- I tend to bite my tongue in the moment and save things up for the formal review, and then I dump weeks of accumulated issues on someone all at once
Practices that may help
- Close feedback by checking understanding, not agreement
Ask "What did you take from that?" rather than "Do you agree?"
The Feedback Sandwich: Why It Doesn’t Work and What to Do Instead - Establish shared purpose before delivering critique
Frame critique as help toward a shared goal, not an evaluation from above.
The Feedback Sandwich: Why It Doesn’t Work and What to Do Instead - Invite a response after delivering SBI
Close SBI by asking what the other person makes of it — not with a verdict.
The SBI Feedback Model, Made Practical - Use SBI for positive feedback, not just correction
Name the situation, behavior, and impact when someone does something right.
The SBI Feedback Model, Made Practical - Give feedback in the moment, not stockpiled for reviews
Feedback accumulated for a periodic review arrives late and in bulk — neither helps.
The Feedback Sandwich: Why It Doesn’t Work and What to Do Instead - Use specific verbal affirmation from credible sources
Seek out specific, skill-referenced feedback from people who have seen you perform — not generic encouragement.
Mastery Experiences - Make feedback flow in both directions
Give timely, specific feedback — and ask for it on your own management.
Effective One-on-Ones, Made Practical - Seek developmental feedback, not just performance feedback
Ask for feedback that challenges your assumptions about how you see, not just how you perform.
Kegan’s Subject-Object Theory, Made Practical - Choose the right moment and setting for feedback
Feedback lands in proportion to how safe and ready the receiver feels — timing and privacy matter.
The SBI Feedback Model, Made Practical - Understand why the sandwich fails before replacing it
The sandwich fails because it sends three conflicting signals at once.
The Feedback Sandwich: Why It Doesn’t Work and What to Do Instead
Related concerns
- Accurate Feedback
Feedback lands in proportion to how safe and ready the receiver feels — timing and privacy matter.
Choose the right moment and setting for feedback
- Dialogic Feedback
Close SBI by asking what the other person makes of it — not with a verdict.
Invite a response after delivering SBI
- Engaged Feedback
Close SBI by asking what the other person makes of it — not with a verdict.
- Feedback Best Practices
Ask "What did you take from that?" rather than "Do you agree?"
Close feedback by checking understanding, not agreement
- Feedback Sandwich Problems
The feedback sandwich (positive–negative–positive) is the dominant model for giving feedback in workplaces, but research and practitioner experience suggest it routinely fails: recipients either remember only the positive parts or dismiss the negative as softened insincerity. The practices below cover why it fails mechanistically and what specific alternatives are better supported.
- How To Give Feedback Effectively
Close SBI by asking what the other person makes of it — not with a verdict.
Describe your situation in your own words to search the complete practice library.