Coaching practices for Lencioni Trust Pyramid

Describe almost anything you are working through and IX Coach finds the practices whose real-world fit is closest. For Lencioni Trust Pyramid, these are the strongest matches in the current practice library.

Does this sound like the set of challenges you might be facing?

• My team only ever talks about how we’re working together after something has already blown up
• On my team nobody will admit they’re stuck or wrong or don’t know something
• I won’t hand anyone real responsibility until they’ve completely proven themselves first
• There are people on my team I’ve quietly written off
• With new people I try to fast-forward to being close

Practices that may help

1. Use regular team health checks to surface dysfunction early
   Teams that check in on how they’re working together catch dysfunction before it compounds.
   The Five Dysfunctions of a Team, Made Practical
2. Build vulnerability-based trust
   Teams that can’t admit weakness, mistakes, or ignorance to each other cannot genuinely collaborate.
   The Five Dysfunctions of a Team, Made Practical
3. The Five Dysfunctions of a Team, Made Practical
   Patrick Lencioni’s model describes five compounding failures that undermine teams: absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results — each built on the one below. It is a practitioner framework presented as a business fable, not an empirically tested model, but its five dimensions align well with decades of team effectiveness research, making it a useful diagnostic even without controlled-trial support.
4. The Trust Equation, Made Practical
   The Trust Equation (Maister, Green, and Galford) holds that trustworthiness = (credibility + reliability + intimacy) ÷ self-orientation. The model is a practitioner framework rather than a rigorously tested theory, but it usefully names the levers — especially self-orientation, which is the single biggest trust-killer most leaders overlook.
5. The Trust Triangle
   Charles Feltman’s Trust Triangle (from The Thin Book of Trust) identifies four distinct assessments that together constitute trust: sincerity (I mean what I say), reliability (I do what I say), competence (I have the ability to do what I say), and care (I have your interests at heart). Trust breaks down when any one of these assessments fails — and repairing trust requires identifying which assessment was damaged.
6. Extend trust deliberately to invite it
   Trust others first, in bounded ways, before they have earned every dimension — it is how trust is built.
   The Trust Triangle
7. Deliberately expand your inner circle
   Move team members from low-LMX to high-LMX through intentional relationship investment.
   Leader-Member Exchange (LMX), Made Practical
8. Earn the right to deepen the relationship in stages
   Trust compounds over time — start with technical credibility and expand into intimacy as it is earned.
   The Trust Equation, Made Practical
9. Lower your guard to raise the intimacy score
   Sharing something real about yourself makes others feel safer sharing something real with you.
   The Trust Equation, Made Practical
10. Invest in the relationship before you need it
    Build relational credit through reliability and initiative, not charm or performance alone.
    Leader-Member Exchange (LMX), Made Practical

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