Coaching practices for My Instinct the Second Someone Shares a Problem is to Start Fixing it and I'm Learning That Lands as Me Dismissing Their Feelings I Want to Hold Back the Advice Until They Actually Feel Heard

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Does this sound like the set of challenges you might be facing?

  • My instinct the second someone shares a problem is to start fixing it, and I’m learning that lands as me dismissing their feelings
  • The moment someone brings me a problem I’m already firing off solutions before they’ve finished explaining it
  • Someone I love opens up about something hard and I’m already three solutions deep before they finish
  • When someone’s upset I jump straight to fixing it, and it always backfires
  • Someone comes to me upset and I’m already firing off solutions before they’ve finished, and it lands wrong because they just wanted to be heard

Practices that may help

  1. Withhold advice until they feel heard
    Resist the urge to fix; understanding comes before any solution.
    Active Listening, Made Practical
  2. Listen before diagnosing
    Resist the urge to solve until you can restate the problem in terms the other person agrees with.
    The Trust Equation, Made Practical
  3. Resist the urge to fix
    When someone shares pain, default to presence, not problem-solving.
    Holding Space
  4. Mirror the emotional register before problem-solving
    Name or match the other person’s emotional state before offering analysis or advice.
    Mirroring and Matching, Made Practical
  5. Separate the listening phase from the advising phase
    Finish understanding before you start problem-solving — and ask which one is wanted.
    Reflective Listening: The Carl Rogers Method
  6. Attune before you fix
    Match the other person’s feeling and pace first; solutions land only after they feel met.
    Co-Regulation: Borrowing Calm From Another Nervous System
  7. Validate their reality before adding yours
    Reflect back what they experienced before you explain anything from your side.
    The Art of Apology
  8. Acknowledge what you heard before advancing to advice
    A solution offered before the speaker feels heard is usually rejected, even when it is correct.
    The Leader as Coach: A New Management Paradigm
  9. Don’t make it about you
    Resist the reflex to relate by topping their story with your own.
    Holding Space
  10. Lead with how you feel, not what they did
    Open with "I feel [emotion] when [situation]" before describing what you want changed.
    The Soft Startup: How You Begin a Difficult Conversation Determines How It Ends

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