Communication & Influence

Evidence-based communication & influence practices.

38 concepts in this area — each broken into concrete practices with the real mechanism, an honest read on the evidence, and how to practice it with IX Coach.

• Active Listening, Made Practical — What is active listening and how do you actually do it?
• Anchoring Bias in Negotiation and Judgment — What is anchoring bias and how does the first number affect a negotiation?
• Assertiveness Training, Made Practical — What is assertiveness training and how do you become more assertive?
• Calibrated Questions, Made Practical — How do calibrated questions work and when should you use them?
• Cialdini’s Principles of Influence — What are Robert Cialdini’s six principles of influence and persuasion?
• Difficult Conversations, Made Practical — How do you handle a difficult conversation without it blowing up?
• DISC Behavioral Styles — What is DISC and how do you use it to communicate better?
• Elaboration Likelihood Model, Made Practical — How does the elaboration likelihood model explain why some persuasion works and some doesn’t?
• Getting to Yes: Principled Negotiation — What is principled negotiation from Getting to Yes, and how do you use it?
• High-Context and Low-Context Communication — What is high-context vs low-context communication and why does it cause misunderstanding?
• How to Win Friends and Influence People, Made Practical — What are the main principles of How to Win Friends and Influence People?
• I-Statements: How to Express Yourself Without Triggering Defensiveness — Do I-statements actually work, and how do you use them without sounding scripted?
• Labeling Emotions in Negotiation, Made Practical — How does naming emotions out loud help in negotiations and difficult conversations?
• Mirroring and Matching, Made Practical — Does mirroring someone’s body language or speech patterns actually build rapport?
• Never Split the Difference, In Practice — What are the key negotiation tactics from Never Split the Difference?
• Nonviolent Requests: How to Ask for What You Need Without Demanding — What makes a request in Nonviolent Communication different from a demand, and why does it matter?
• Pre-Suasion, Made Practical — What is pre-suasion and how do you use it to make messages more persuasive?
• Radical Candor, Made Practical — What is radical candor and how do you give feedback this way?
• Social Proof, Made Practical — How does social proof work and how do you use it ethically to influence decisions?
• Storytelling for Persuasion, Made Practical — Why are stories more persuasive than facts and statistics — and how do you use that?
• Tactical Empathy — What is tactical empathy and how do you use it to defuse conflict?
• The Ben Franklin Effect, Made Practical — Why does asking someone for a small favor make them like you more?
• The Charisma Myth, Made Practical — Is charisma learnable, and how do you actually become more charismatic?
• The Contrast Principle, Made Practical — How does the contrast principle work and how can you use it ethically in communication?
• The Door-in-the-Face Technique, Made Practical — Why does starting with a big request — and then stepping down — make people more likely to agree?
• The Feedback Sandwich: Why It Doesn’t Work and What to Do Instead — Does the feedback sandwich actually work, and what makes feedback land better?
• The Foot-in-the-Door Technique, Made Practical — How does the foot-in-the-door technique work and when should you use it?
• The Framing Effect — What is the framing effect and how does it change the choices people make?
• The Johari Window — What is the Johari Window and how do you use it for self-awareness and communication?
• The Loss Frame: How Framing Shapes Decisions — Does framing a message as a loss rather than a gain actually change decisions?
• The Mere Exposure Effect, Made Practical — What is the mere exposure effect and how does repeated exposure build liking?
• The Platinum Rule — What is the Platinum Rule and how is it different from the Golden Rule?
• The Pratfall Effect, Made Practical — Does showing vulnerability or making mistakes actually make people like you more?
• The Rule of Reciprocity, Made Practical — How does the rule of reciprocity work and how can you apply it ethically?
• The Satir Model — What is the Virginia Satir communication model and how does it improve relationships?
• The SBI Feedback Model, Made Practical — How do you give feedback that is specific and doesn’t make people defensive?
• The Trust Triangle — What is the Trust Triangle and how do you build trust using it?
• Win-Win Thinking: Expanding the Pie — What is win-win thinking and how do you create value in a negotiation?