Mirror to keep them talking

Repeat their last few words as a question to draw out more without steering.

Why it works

Echoing someone’s own words signals attention and similarity, which builds rapport, and turning them into a question gently invites elaboration. Because you add no content of your own, the person keeps revealing information and interests while feeling listened to.

How to do it

1. Repeat the last one to three words they said, with an upward, curious inflection.
2. Go silent and wait; resist the urge to fill the pause.
3. Use it to surface what’s underneath a statement before you respond to it.

Evidence

Mirroring is consistent with research on the chameleon effect (mimicry increasing liking and rapport) and on minimal encouragers in active listening. (observational)

Overdone or robotic mirroring is noticeable and off-putting; it works as light, occasional reflection, not constant parroting.

Common mistake

Mirroring every line so it becomes obvious mimicry, which feels like a technique being run on them rather than real attention.