Coaching practices for How to Be More Assertive at Work Book

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Does this sound like the set of challenges you might be facing?

  • I say the firm thing but my voice goes up at the end like a question, my eyes drop, and I tack on a nervous little laugh
  • Whenever I need to ask for something or say no, it comes out either as an attack or as me folding completely
  • I’m about to meet someone important for the first time and I have no read on them yet
  • There’s something I need to ask for and I keep rehearsing it and chickening out
  • Even when I’ve got the right words, my voice goes shaky and my sentences tilt up into questions, and the apology in my body

Practices that may help

  1. Assertiveness Training, Made Practical
    Assertiveness training is a set of learnable skills — using I-statements, the broken-record technique, fogging, and saying no without over-justifying — that let you express needs and limits directly without aggression or passivity. It comes out of behavior therapy and social-skills training and has a genuine clinical basis, taught for decades in therapeutic settings.
  2. Match your body to your words
    Assertive words undercut by passive body language read as a bluff.
    Assertiveness Training, Made Practical
  3. DEAR MAN for interpersonal effectiveness
    A structured script — Describe, Express, Assert, Reinforce, Mindful, Appear confident, Negotiate — for asking and saying no.
    Dialectical Behavior Therapy (DBT) Skills, Made Practical
  4. Managing Up: Practical Skills for Working with Your Boss
    Managing up means proactively understanding your manager’s priorities, communication style, and constraints — then adapting how you work and communicate to make the partnership effective. Done well it is collaborative rather than manipulative: it reduces friction, builds trust, and creates space for greater autonomy. The evidence base is primarily organizational behavior research on leader-member exchange and practitioner consensus.
  5. Read assertiveness and responsiveness quickly
    Observe whether someone talks more than they listen (assertiveness) and whether they show emotion openly (responsiveness).
    Social Style Matrix: Adapting to How People Communicate
  6. DEAR MAN: making effective requests
    Describe, Express, Assert, Reinforce — then Mindful, Appear confident, Negotiate.
    DBT Interpersonal Effectiveness: Getting What You Need Without Destroying the Relationship
  7. Appear confident even when you don’t feel it
    Maintain eye contact, a level voice, and an upright posture — confidence is performed before it’s felt.
    DEAR MAN: DBT’s Skill for Asking for What You Want Effectively
  8. FAST: maintaining self-respect in difficult interactions
    Fair, no Apologies, Stick to values, Truthful — the self-respect compass for high-pressure conversations.
    DBT Interpersonal Effectiveness: Getting What You Need Without Destroying the Relationship
  9. DEAR MAN: DBT’s Skill for Asking for What You Want Effectively
    DEAR MAN — Describe, Express, Assert, Reinforce, Mindful, Appear confident, Negotiate — is a DBT interpersonal effectiveness skill developed by Marsha Linehan. It structures requests and refusals so they are clear, non-aggressive, and effective, balancing getting what you need with preserving the relationship. The evidence base is embedded in the broader DBT clinical literature.
  10. Negotiate: know your minimum and be willing to give and take
    Decide in advance what you are willing to accept short of your full ask, and be ready to offer something in exchange.
    DEAR MAN: DBT’s Skill for Asking for What You Want Effectively

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