Practice "Tell me more" — defer rebuttal until genuine understanding
Respond to an opposing view with curiosity before you respond with counter-argument.
Why it works
Premature rebuttal signals that you heard just enough to disagree — it triggers the other person’s defensiveness and hardens their position. Sustained curiosity, by contrast, signals safety and keeps the other person in exploratory mode, where they are more likely to surface the interests behind their position and sometimes to revise the position themselves.
How to do it
- When you feel the urge to rebut, pause and ask: "Tell me more about why that matters to you."
- Reflect what you heard before adding anything of your own.
- Ask at least two follow-up questions before you introduce your own perspective.
- Track the moment your curiosity becomes performance — that is the signal to name the impasse directly.
Evidence
Active listening and perspective-taking reduce reactance and improve joint negotiation outcomes. Sustained curiosity before rebuttal is a standard technique in both MI and mediation practice. (clinical)
The "tell me more" phrase is practitioner shorthand; the underlying active-listening research is real but covers diverse methods, not this phrasing in isolation.
Common mistake
Performing curiosity (nodding while internally rehearsing the counter-argument) — people detect this and it erodes trust faster than an honest disagreement would.
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More practices for The Third Alternative, Made Practical
- Ask "Are you willing to find a solution better than either of us has thought of?"
Open the conversation with a single question that resets both parties from adversaries to co-creators.
- Define what success looks like together, before proposing solutions
Agree on the criteria a good solution must meet before either side proposes anything.
- Model synergy: ask "what would a solution have to look like to address both?"
Use the agreed criteria as a design brief and generate solutions that meet all of them.
- Make the third alternative tangible with a prototype or model
Turn an abstract third-alternative idea into something both parties can react to together.
- Transform the relationship, not just the issue
Use each conflict as an opportunity to raise the quality of the relationship itself.
- Separate the person from the problem
Treat the conflict as a problem you face together, not a contest you fight each other.
- Negotiate from abundance, not scarcity
Question the assumption that what one side gains the other must lose.