Coaching practices for Building Trust Negotiation

Describe almost anything you are working through and IX Coach finds the practices whose real-world fit is closest. For Building Trust Negotiation, these are the strongest matches in the current practice library.

Does this sound like the set of challenges you might be facing?

  • I won’t hand anyone real responsibility until they’ve completely proven themselves first
  • Something’s damaged my trust in them but I can’t bring myself to just say so, so instead I quietly pull back, vent to other people, and let it fester
  • With new people I try to fast-forward to being close
  • To smooth things over I say "sounds good," "I’m fine with it," "I understand" when none of it is actually true
  • I keep everything at work behind a polished, guarded front

Practices that may help

  1. Extend trust deliberately to invite it
    Trust others first, in bounded ways, before they have earned every dimension — it is how trust is built.
    The Trust Triangle
  2. Have explicit trust conversations when trust is at stake
    Name the trust issue directly rather than managing it indirectly.
    The Trust Triangle
  3. Earn the right to deepen the relationship in stages
    Trust compounds over time — start with technical credibility and expand into intimacy as it is earned.
    The Trust Equation, Made Practical
  4. Build sincerity by saying only what you mean
    Only make commitments and assertions you actually believe — and retract the ones you don’t.
    The Trust Triangle
  5. Lower your guard to raise the intimacy score
    Sharing something real about yourself makes others feel safer sharing something real with you.
    The Trust Equation, Made Practical
  6. Negotiate: know your minimum and be willing to give and take
    Decide in advance what you are willing to accept short of your full ask, and be ready to offer something in exchange.
    DEAR MAN: DBT’s Skill for Asking for What You Want Effectively
  7. The Trust Triangle
    Charles Feltman’s Trust Triangle (from The Thin Book of Trust) identifies four distinct assessments that together constitute trust: sincerity (I mean what I say), reliability (I do what I say), competence (I have the ability to do what I say), and care (I have your interests at heart). Trust breaks down when any one of these assessments fails — and repairing trust requires identifying which assessment was damaged.
  8. Diagnose which trust dimension is broken before trying to repair
    Name the specific trust assessment that failed — then address that one, not trust in general.
    The Trust Triangle
  9. Share information to unlock value
    Reveal interests (not your bottom line) so both sides can find the better deal.
    Win-Win Thinking: Expanding the Pie
  10. Separate the people from the problem
    Address relationship concerns and substantive issues in different registers — treating people well and the problem hard.
    Principled Negotiation, Made Practical

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