Coaching practices for Collaborative Conflict Resolution

Describe almost anything you are working through and IX Coach finds the practices whose real-world fit is closest. For Collaborative Conflict Resolution, these are the strongest matches in the current practice library.

Does this sound like the set of challenges you might be facing?

  • We’re both dug into opposing positions and treating it like one of us has to lose, but this is someone I’ll keep working with and the outcome genuinely matters to both of us
  • We both keep digging into our positions and neither of us is really hearing why the other one cares
  • We solve the immediate thing but the same ugly dynamic underneath stays exactly the same, so the next disagreement plays out identically
  • Somewhere in this I stopped seeing a problem we both have and started seeing the other person AS the problem
  • We’re deadlocked and the clock’s running, so I just want a fair middle we can both live with and move on

Practices that may help

  1. Use Collaborating when the relationship and the solution both matter
    Collaborating — high assertive, high cooperative — finds a solution that genuinely works for both parties, but it takes time.
    The Thomas–Kilmann Conflict Mode Instrument (TKI)
  2. Collaborating (assertive and cooperative)
    Work the underlying interests until you find a solution that genuinely meets both sides’ needs.
    The Five Conflict-Resolution Styles
  3. Transform the relationship, not just the issue
    Use each conflict as an opportunity to raise the quality of the relationship itself.
    The Third Alternative, Made Practical
  4. Separate the person from the problem
    Treat the conflict as a problem you face together, not a contest you fight each other.
    The Third Alternative, Made Practical
  5. Compromising (moderate on both)
    Split the difference when a fast, fair, good-enough solution beats holding out for the perfect one.
    The Five Conflict-Resolution Styles
  6. Use a storytelling round to build mutual understanding before solving
    Before moving to resolution, give each person a round to tell their experience of what happened.
    The Circle Process (Kay Pranis)
  7. Use Competing when speed or safety matters more than buy-in
    Competing — high assertive, low cooperative — is appropriate when the decision is urgent, high-stakes, and not open for debate.
    The Thomas–Kilmann Conflict Mode Instrument (TKI)
  8. Engage in productive ideological conflict
    Teams that avoid conflict don’t avoid disagreement — they bury it, where it grows into resentment and bad decisions.
    The Five Dysfunctions of a Team, Made Practical
  9. Find mutual purpose
    Establish a shared goal both people care about so the conversation is "us vs the problem".
    Crucial Conversations, Made Practical
  10. Collaborative Problem Solving (Ross Greene)
    Ross Greene’s Collaborative Problem Solving model holds that kids with explosive behavior lack the cognitive skills to handle frustration and inflexibility — not the motivation. The approach replaces punitive consequences with structured adult–child conversations that build lagging skills over time. Randomized trials in clinical settings show significant reductions in explosive behavior, though most real-world evidence is clinical and observational.

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